Return and Refund Policy

Return and Refund Policy

Thank you for shopping with Steve Active! We are committed to ensuring your satisfaction with our products. Please read our Refund & Return Policy carefully.

1. General Policy
At Steve Active, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns under the following conditions.

2. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • The product must be unused, in the original packaging, and in the same condition as you received it.
  • To complete your return, we require a receipt or proof of purchase.

3. Non-Returnable Items

  • Items that have been used or are not in their original condition cannot be returned.
  • Sale items or gift cards cannot be returned or refunded.

4. Process for Returns
To initiate a return:

  1. Contact Us: Please reach out to our customer service team at [email protected] to request a return.
  2. Return Confirmation: We will provide you with instructions on how to return your item and issue a Return Authorization (RA) number.
  3. Shipping: Return the item to the address provided by our customer service team. Please note that customers are responsible for the return shipping costs.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed,your cash on delivery payment method within a certain amount of days.

6. Exchanges
We currently do not offer exchanges. If you would like a different item, please return the original item and place a new order.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will guide you through the process of returning the item and receiving a replacement or a full refund.

8. Changes to This Policy
We reserve the right to update or change our Refund & Return Policy at any time. Any changes will be posted on this page, and your continued use of our services after any changes constitutes acceptance of the new policy.

9. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us at [email protected].